Operations Associate

   (Lagos)

posted : 22 April, 2015
category : Operations   location : Lagos
job type : Full Time

The Operations Associate role is a unique opportunity to help drive growth through the

optimization of our growing number of customers. This data driven role calls for a rare

combination of analytical thinking & interpersonal skills. This person will work closely with our

customer service team in Lagos to monitor processes and ensure efficiency through scheduling, asset utilization, and incentive programs.

RESPONSIBILITIES

Requires strong interpersonal skills. This person will be responsible for end to end operations and management.

  • Staff recruitment and vetting.
  • Staff on boarding and training.
  • Fleet management and scheduling (supply chain management).
  • Handle emergency issues on the road with any of our drivers.
  • Be responsible for staff logbooks and confirmations on all deliveries.
  • Manage delivery requests in realtime and ensure driver dispatches.
  • Work side by side customer service rep to ensure delivery requests are handled quickly and efficiently, guaranteeing quality customer experience.
  • Report on weekly delivery and status updates.
  • Support on expansion planning & recruiting. 

 

QUALIFICATIONS

Bsc or HND

Not less than 5 years of operations or related experience.

Relevant experience in logistics is a plus.

Strong interpersonal skills ability to maintain respectful and close relationships with all of our employees.

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